PRIVACY POLICY

Effective Date: 01 May 2026

At Wheel Expert, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when you use our website, contact our team, or book our automotive services.

1. Information We Collect

We may collect personal and vehicle-related information including:

  • Full Name
  • Phone Number
  • Email Address
  • Vehicle Information
  • Service Requests & Booking Details
  • Pickup & Delivery Address
  • Payment Information
  • Communication & Support Records

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing service bookings and requests
  • Providing customer support and updates
  • Vehicle pickup and delivery coordination
  • Sending quotations, invoices, and service reports
  • Improving our website and customer experience
  • Internal business operations and service management
  • Marketing and promotional communication (only where permitted)

3. Information Sharing

Wheel Expert does not sell, rent, or trade customer information to third parties. Information may only be shared with trusted service providers, payment processors, insurance partners, or legal authorities where required to complete services or comply with legal obligations.

4. Data Security

We implement reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, or disclosure. While we strive to maintain secure systems, no online platform or electronic storage method can guarantee absolute security.

5. Cookies & Website Usage

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. Users may disable cookies through browser settings if preferred.

6. Third-Party Services

Our website may contain links or integrations with third-party platforms such as payment gateways, maps, social media platforms, or analytics services. Wheel Expert is not responsible for the privacy practices of external websites or third-party services.

7. Customer Rights

Customers may request access, correction, or removal of personal information subject to applicable legal and operational requirements. Requests may be submitted through our customer support channels.

8. Marketing Communication

By using our services or submitting forms on our website, you may receive service-related updates, promotions, or offers from Wheel Expert. Customers may opt out of marketing communication at any time.

9. Policy Updates

Wheel Expert reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our website or services indicates acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Wheel Expert customer support for assistance.